How do I access the main FTP account for a specific plan?

The main FTP account, also known as the master FTP account is created when the client plan is setup and released. The master FTP account allows you to FTP in to your "root" client directory, which will display all of the domains under the client plan account.

The master FTP username & password are listed on the FTP management page for each domain at the top of the list so you can select any domain name you want from the dropdown menu under #2 below.

Login to your CLIENT HMS account.

Locate the plan you want to work with, select a domain from the "Select Domain" dropdown and click on the "FTP" icon under the "Select Control Panel Function" table.

Under the "Active FTP Users" table you should see at least one FTP account listed. The very first one in the list is the master FTP account.

Remember, the master FTP account is listed on every domain FTP management page.